IT Executive

Department

Information Technology

Location

Head Office (with periodic travel to store locations)

Reports To

Head of Tech

Employment Type

Full time

About the Role

Maiz is looking for a hands-on IT Executive to own the day-to-day management and support of our IT hardware and infrastructure — across our office and retail store network. This role is responsible for keeping all IT assets (laptops, desktops, LAN networks, printers, POS/kiosk terminals, and related peripherals) running smoothly, ensuring mínimal downtime for business operations, and maintaining a well-documented, secure IT asset environment.

Key Responsibilities
- Manage the complete lifecycle of IT hardware assets — procurement coordination, tagging, tracking, deployment, maintenance, and decommissioning.
- Provide first
- and second-level IT support for office staff and store teams (desktops, laptops, peripherals, and network issues).
- Install, configure, and troubleshoot LAN networks, switches, routers, and Wi-Fi access points across office and store locations.
- Set up, maintain,



and troubleshoot store-level hardware including POS systems, kiosks, LAN printers, scanners, and billing machines.
- Maintain an accurate IT asset register / inventory, including warranty status, AMC (annual maintenance contract) tracking, and vendor details.
- Coordinate with external vendors and service providers for repairs, replacements, installations, and AMC renewals.
- Ensure timely resolution of IT tickets/complaints raised by stores and office locations, tracking SLAs and escalating where required.
- Support rollout of new stores/kiosks from an IT infrastructure standpoint (network setup, hardware installation, connectivity testing).
- Implement and monitor basic IT security practices — antivirus, access controls, and safe usage policies on office and store systems.
- Maintain documentation of IT processes, configurations, and troubleshooting guides for common issues.
- Assist in budgeting and

📌 IT Executive (Mumbai)
🏢 Maiz Hospitality
📍 Mumbai