About Ankur Lighting Group

Ankur Lighting Group is a 46-year-old leader in innovative lighting solutions, catering to luxury residential, hospitality, retail, and commercial projects across India. We are committed to delivering exceptional customer experiences through quality products and efficient after-sales support.

Position Overview

Key Responsibilities
- Register and track customer complaints and service tickets in the system.
- Coordinate with the Service, Operations, and Technical teams for timely issue resolution.
- Provide customers with regular updates on the status of their complaints and service requests.
- Follow up with customers to ensure successful closure of complaints and satisfaction with the resolution provided.
- Coordinate product replacement, repair, and warranty-related requests as per company policies.
- Escalate critical customer issues to the respective department heads when required.




- Ensure all service requests are resolved within the defined turnaround time (TAT).
- Support the After Sales team in improving customer service processes and documentation.

Required Qualifications
- Graduate in any discipline (Bachelor's degree preferred).
- 1-2 years of experience in Customer Support, Customer Service, or After Sales operations.
- Freshers with excellent communication skills may also apply.

Required Skills:
- Excellent verbal and written communication skills in English and Hindi.
- Strong customer handling and problem-solving abilities.
- Positive knowledge of MS Excel, Google Sheets, and CRM/ERP software.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off

Work Location: In person

📌 Customer Support Executive (East of Kailash)
🏢 Ankur lighting
📍 East of Kailash