Business Operations & Planning Analyst – Semi Sr.
Are you data-driven and passionate about operational excellence? Do you love turning complex data into actionable insights that drive product improvements and operational efficiency? If you thrive in quick-paced environments where your analytics directly impact business outcomes, we'd like to talk to you.
In the Agent Experience (AX) space at Thomson Reuters, we're deploying AI-powered tools that transform how customer service teams work. Our Agentforce platform is helping agents resolve customer issues faster and more accurately. As our Business Operations & Planning Analyst, you'll be the data champion who ensures we understand what's working, what isn't, and where we should go next. You'll analyze adoption patterns, performance metrics, and user feedback—then translate those insights into clear recommendations that shape our product roadmap and operational strategy. This is a high-visibility role where you'll partner directly with product, engineering, and operations leadership to measure and drive the success of our AI investments.




About the Role:
In this opportunity as a Business Operations & Planning Analyst, you will:
Analyze Adoption, Usage, and Performance Data: Monitor and analyze adoption trends across our AI-assisted products, including feature usage, user engagement, and stickiness metrics. Identify patterns in which teams are adopting tools quickly vs. slowly, and surface root causes (training gaps, workflow friction, lack of awareness).
Develop Operational Dashboards & Reporting Solutions: Build and maintain dashboards using Salesforce reporting, Tableau, Power BI, or similar tools that track key performance indicators (adoption rates, feature usage, latency, system health, user feedback). Create executive-ready monthly reports and presentations that summarize progress against goals and highlight opportunities for improvement.
Investigate Issues & Identify Trends: Dive deep into reported problems using

📌 Business Quality (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad