Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Are you ready to join the API revolution?
About the role:
You will be working at a dynamic and fast paced Startup as a manager in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.
The Sr. Manager, Technical Support Engineering is responsible for managing a team that provides high quality service to Kongs customers. This individual will thrive while motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for customers that require managerial intervention and will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community,



partners and the broader Customer Experience (CX) team.
You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.
What you’ll be doing:
Manage a team of 6 to 10 TSE’s who are servicing the requests and ongoing needs of our customers
Provide daily direction through coaching, one-on-ones and quality feedback to employees so that requests are handled in a timely, productive and knowledgeable manner
Provide continual evaluation of processes and procedures.
Responsible for suggesting new methods to streamline operations through improved processes and additional technology
Work cross-functionally with customer experience, product and engineering teams to continuously improve the customer experience using Kong products
Manage customer escalations and performance management of the TSE tea

📌 Senior Manager, Technical Support (Bengaluru)
🏢 Kong
📍 Bengaluru