Career Category
Human Resources
Job Description
The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support effective, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives. The ideal candidate has a keen eye for detail, a passion for digital knowledge tools, and a proactive mindset in supporting a culture of self-service and continuous improvement.
Key responsibilities
Knowledge Content Strategy & Governance
Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow.
Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits.
Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials.
Platform Ownership & Optimization




Serve as a subject matter expert and administrator for HR knowledge management tools (e.g., ServiceNow Knowledge Base, SharePoint, Confluence).
Optimize platform structure and taxonomy to improve discoverability, search performance, and user experience.
Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements.
Cross-Functional Collaboration
Partner with HR Centers of Excellence (COEs), HR Business Partners, and and other stakeholders/content owners to gather and validate content updates.
Collaborate with the HR digital and operations teams to ensure seamless integration of knowledge assets into HR portals and service channels.
Data-Driven Improvements
Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and opportunities for improvement.
Participate in knowledge audits and content lifecycle management initiatives
Prepare and present re

📌 Senior Associate (Hyderabad)
🏢 AMGEN
📍 Hyderabad