AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
ABOUT THE ROLE
We are looking for a Salesforce Developer II to take ownership of complex enterprise Service Cloud solutions. Operating in US Central Time (night shift for IST), you will build scalable applications using Apex, LWC, and REST/Bulk APIs. You’ll get hands-on exposure to AI-enabled workflows and observability, while ensuring core system stability by maintaining existing Aura/Visualforce components and CI/CD pipelines.
WHAT YOU WILL DO
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
MUST HAVES
- 4+ years of experience in Salesforce Development roles.
- Robust development skills using Apex, LWC, and Flows.
- Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
- Hands-on experience with production Salesforce support and troubleshooting.
- Proven ability in operational/incident ownership, monitoring, and incident management.
- Upper-intermediate English level.
NICE TO HAVES
- Experience with complex routing/orchestration.
- Data Integrations: Specifically integrating Salesforce →
📌 Salesforce Developer (Chennai)
🏢 AgileEngine
📍 Chennai
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