About the team
Zillow is searching for a collaborative individual who empathizes with the needs of employees and is proficient in resolving obstacles that may emerge. You have a steadfast dedication for delivering excellent service and are an expert in effectively prioritizing tasks while maintaining quality and attention to detail.

In this role, you'll contribute to Zillow’s success by delivering a best-in-class support experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring our intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in our ongoing success.
Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment,



balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced skilled to support our workforce expansion in India.
About the role
Partner with stakeholders from all employee support teams (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model.
Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, payroll, company policies, Workday support, offboarding).
Maintain cases in your ServiceNow queue and effectively manage communications with employees, meeting case closure and SLA adherence goals.
Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route them to appropriate team

📌 Employee Service Coordinator (Bengaluru)
🏢 Zillow
📍 Bengaluru