Position -Customer Relationship Manager/Executive
Employment Type -Permanent, Full Time
Experience –Fresher OR 3-4 Years (in water solutionsales - filtration, heating, pumps, treatment, etc.)
Location –Hyderabad (WFH & field work)
Must Key Skills –Customer Service Management
Immediate Joiner(within 30 Days)
Schedule:Day shift

KEY Responsibilities:
● Oversee daily customer service operations and team performance.
● Train, mentor, and develop customer support representatives.
● Handle customer escalations and complex service issues.
● Develop and implement customer service policies and best practices.
● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfactions cores
● Analyze customer feedback to identify service improvement opportunities.
● Collaborate with sales, marketing, and product teams to improve customer experience.
● Manage customer support tools and online data updates.
● Ensure compliance with company policies and industry regulations.
● Stay updated on customer service trends and technologies.
● Supervising and training customer service representatives.




● Developing and implementing customer service policies and procedures.
● Monitoring customer satisfaction and handling escalations.
● Analyzing customer feedback and improving support strategies.
● Collaborating with sales and product teams to enhance customer experience

Requirements
●​ ​Proven experience as a Customer Service Manager or Support Lead.​
​●​ ​Strong knowledge or ability to learn and use CRM software.​
​●​ ​Excellent problem-solving and conflict resolution skills.​
​●​ ​Ability to lead, train and motivate a service team.​
​●​ ​Robust communication and interpersonal skills.​
​●​ ​Experience in analyzing customer data and implementing service improvements.​
​●​ ​Ability to handle high-pressure situations and escalations.​
​●​ ​Knowledge of customer service best practices and industry standards.​

Benefits
​●​ ​Health insurance​
● Performance and efforts-based incen

📌 Customer Relationship Manager/Executive (Hyderabad)
🏢 Verifitech
📍 Hyderabad