Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts.



A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Robust organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

How you'll make an impact

Responsibilties :

1. Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
2. Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
3. Ensure end-to-end support of the policy lifecycle services.
4. Assume the role of Client Associate (~35 accounts) at the branch.
5. Conduct end-to-end renewal activities as a US Health Insurance domain expert.
6. Coordinate with internal operations teams to complete renewal activities on time.
7. Handle queries effectively to minimize rework at the

📌 Senior Analyst (Pune)
🏢 Gallagher
📍 Pune