Experience: 8+ Years relevant experience in Event Management & ITOM

Location: Any Location India

Work Mode: Temporary Remote – Return to office as per company policy

Shift: 05:30 PM – 02:30 AM IST | US–EST Coverage

Role Overview

We are looking for an experienced Event Management & Major Incident Management professional with strong expertise in ServiceNow ITOM, AIOps, monitoring, observability, automation, and hybrid cloud environments.

Key Skills

ServiceNow ITOM: Event Management, Discovery, Service Mapping, Integration Hub

AIOps: Event Correlation, Anomaly Detection, ML-driven Insights

Monitoring & Observability: Dynatrace, Netcool/Omnibus, Broadcom DX APM, Opsview, SNMP, Everbridge

Automation & Scripting: Python, PowerShell, Bash

Cloud: Azure, AWS, GCP

Hybrid Environments: Mainframe, Midrange & Distributed Systems

API & Integrations: Observability platforms with ITSM/ITOM toolsets

Key Responsibilities

✅ Monitor, analyze, correlate, and prioritize enterprise IT events.





✅ Manage and support Major Incidents with timely escalation and resolution.

✅ Integrate monitoring and observability tools with ServiceNow.

✅ Develop automation workflows using Python, PowerShell, and Bash.

✅ Leverage AIOps for anomaly detection and proactive issue identification.

✅ Support cloud, hybrid, mainframe, and distributed environments.

✅ Drive continuous improvement in monitoring, automation, incident response, and service availability.

Share your updated resume: [email protected]
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Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Perks:
- Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Event Management (Mumbai)
🏢 Vedha Infotech
📍 Mumbai