Job Summary

Job Title: Senior Associate Control & Monitoring, Customer Excellence

Division: Customer Excellence

Years of Experience: 2-4 years

Education: Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India.

Location: Mumbai

Full time (Work from Office)

Permanent Role

Report to: In-Charge Customer Excellence
Responsibilities
General Purpose
- Product Portfolio Management: Analyze Data to drive insights to identify problem areas, suggest areas of improvement, develop solutions & tools in-house to connect to other apps to automate routine tasks, take ownership for driving overall product success rate.
- Manage day-to-day relationships with internal & external partners/stakeholders.
- Take lead in identifying system level gaps and bridge gaps by architecting & deploying technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate.
- Ensure standardization of processes,



documentation and creating product value proposition.
- Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges.
Principal Accountabilities
- Monitor the critical KPIs of the product and ensure there is positive growth in the KPIs.
- Manage all product features specific internal . external reporting including regulatory reporting.
- Ensure audit compliance for the feature for internal / external audits including the regulatory audits.
- Identify need for, procure and manage outside knowledge on as needed basis.
- Obtaining necessary Regulatory and Board approvals.
- Assist in drafting of Operating Rules and Regulations for required changes.
- Setting up SLAs between internal stakeholders with respect to various aspects of the product.
- Inter-departmental liasoning of Risk & Compliance, Central Operations, Channel and Business teams for driving product effic

📌 Senior Associate Control (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai