Job Summary:

We are seeking a detail-oriented and Experienced AR Caller to join our revenue cycle management(RCM) team.

The ideal candidate will be responsible for performing analysis and follow-up on unpaid or denied medical claims with U.S.-based insurance companies.

The role demands deep knowledge of healthcare reimbursement processes, excellent communication skills, and a proactive approach to ensure timely and complete collection of accounts receivable.

Key Responsibilities:

Insurance Follow-Up & Collections

 Initiate outbound calls to insurance carriers to check the status of outstanding claims.

 Analyse reasons for claim delays, denials, or underpayments and take corrective actions.

 Follow up on claims via phone calls, web portals, and payer correspondence tools.

 Work claims from aging buckets (30/60/90/120+ days) to reduce outstanding AR.

2. Denial Management & Resolution

 Identify trends in denials such as eligibility issues, authorization lapses, incorrect coding, or missing documentation.





 Collaborate with internal billing or coding teams to reprocess or appeal denied claims.

 Initiate and track appeals, re-submissions, and corrected claims as necessary.

 Ensure timely handling of denials to prevent timely filing limits from being breached.

3. Documentation & System Updates

 Accurately document every call made, including representative details, outcome, and next stepsin the billing or practice management system.

 Maintain explicit, concise, and up-to-date account notes to ensure transparency across the team.

 Update claim statuses and escalate unresolved issues for additional action.

4. Compliance & Quality Assurance

 Ensure all interactions comply with HIPAA and payer-specific requirements.

 Maintain a high call quality standard and meet internal compliance guidelines and client SOPs.

 Adhere strictly to privacy and data security protocols in every interaction.

5. Performance & Reporting

 Meet or exceed daily product

📌 AR Caller (Chennai)
🏢 Tech Lead RCM
📍 Chennai