Customer Success Manager - Enterprise Accounts

Location: Bangalore

Employment Type: Full-Time

Experience: 5-8 Years

Reports To: Senior Customer Success Manager

About Mojro

Mojro is an AI-powered logistics optimization and visibility platform used by leading enterprises across FMCG, Dairy, Paints, Retail, CEP and Manufacturing to plan and run transportation better. Our customers move goods at responsible scale, and our platform decides how.

We are building out our Customer Success team, and this is a role with real ownership from day one.

The Role

As a Customer Success Manager, you own a portfolio of enterprise accounts across the full customer lifecycle
- onboarding, adoption, value realization, renewal and growth.

You will be the person your customers call first: close enough to their operations to understand what they are actually trying to fix, and credible enough inside Mojro to get it done. You will have a small portfolio rather than a long list, so the work is depth, not coverage.

What Youll Do Own your accounts
- Own a portfolio of enterprise accounts end to end,



from onboarding through renewal
- Build relationships across the customer organization - operations, supply chain, IT and leadership - so the account never rests on one champion
- Keep a live account plan for each customer: objectives, adoption, risks and opportunities
- Bring structure to accounts that need it - work out why adoption has stalled and put a plan in place to fix it
- Handle the difficult conversations yourself - escalations, resetting expectations, and getting a relationship back on track

Drive adoption and show the value
- Track adoption, usage and business KPIs, and act early when something moves the wrong way
- Run scenarios and what-if analyses in the platform yourself, and use them to show customers what better looks like in their own numbers
- Demonstrate ROI in the customers operational terms - cost per drop, utilization, service levels

Run the account rhythm
- Run week

📌 Customer Success Manager (Bengaluru)
🏢 Mojro Technologies
📍 Bengaluru