We are looking for a highly skilled and experienced Senior Engineer to join our Customer Service team in VMARSH TEXTILE CONSULTANCY SERVICES PVT. LTD. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional results.

Roles and Responsibility
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex customer complaints and issues.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and implement process improvements to enhance customer experience.
- Analyze customer feedback and provide insights to the management team.
- Build strong relationships with customers to ensure long-term loyalty.

Job Requirements
- Minimum 2 years of experience in customer service or a related field.




- Robust communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent analytical and troubleshooting skills.
- Strong attention to detail and ability to maintain accurate records.
- Ability to collaborate effectively with internal teams.

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📌 Senior Engineer (Mumbai)
🏢 Vmarsh
📍 Mumbai