Role & responsibilities

Key Responsibilities
- Manage and maintain the company's CRM database and customer records.
- Develop and maintain robust relationships with existing and prospective customers.
- Generate new sales leads through calls, emails, referrals, networking, digital channels, and other sources.
- Follow up on leads, enquiries, quotations, and prospective customers.
- Achieve monthly, quarterly, and annual sales targets.
- Prepare quotations, proposals, and sales presentations.
- Negotiate pricing and commercial terms with customers within company guidelines.
- Convert leads into sales and maintain a healthy sales pipeline.
- Monitor customer feedback, complaints, and service issues and coordinate with relevant departments for resolution.




- Conduct regular customer follow-ups to improve retention and repeat business.
- Analyze CRM data, sales reports, conversion rates, and customer trends.
- Prepare daily, weekly, and monthly sales/CRM reports for management.
- Coordinate with Accounts, Operations, Marketing, and Customer Service teams.
- Identify opportunities for upselling and cross-selling.
- Track competitor activities, market trends, and customer requirements.
- Ensure accurate and timely updating of all sales activities in the CRM system.
- Build long-term customer relationships and improve customer loyalty.

📌 CRM Cum Sales Manager (Patna)
🏢 Sagar Ghar Sansar & & Aryavrat Global VenturesGroup
📍 Patna