Retail Logistics & Dispatch Coordinator

Company: JJW (Jevika & Joy's World)
Location: Sector 60, Gurugram
Job Type: Full-Time | In office | 6 Days a Week
Experience: 1–2 Years Preferred

About JJW

JJW (Jevika & Joy's World) is an exciting and growing kids' entertainment and merchandise brand. As we expand our retail and merchandise operations, we are looking for a reliable and energetic individual who can help ensure that every customer order is packed, dispatched, and delivered smoothly.

If you enjoy working in a fast-moving environment, taking ownership of daily operations, and being an important part of a growing brand, this role is for you.

About the Role

We are looking for a Retail Logistics & Dispatch Coordinator to manage the day-to-day movement of JJW merchandise from our retail location to our customers.

You will be responsible for ensuring that orders are accurately packed, ready on time, handed over smoothly to delivery partners, and properly updated across relevant platforms.

This is an important operations role for someone who is organised, punctual, responsible,



and proactive. You will work closely with courier partners, delivery riders, and internal teams to make sure our customers receive the right products without unnecessary delays.

What You'll Be Responsible ForOrder Fulfillment & Dispatch
- Pack and verify customer merchandise orders accurately.
- Ensure every order is properly prepared before dispatch.
- Coordinate and hand over orders to delivery riders and logistics partners.
- Ensure orders meet daily dispatch timelines and cut-off schedules.

Order & Portal Management
- Update order statuses accurately and on time.
- Track orders through stages such as Packed, Ready for Pickup, Dispatched, and Out for Delivery.
- Monitor pending orders and ensure that no customer order is missed.

Logistics Coordination
- Coordinate directly with delivery executives and courier partners.
- Quickly resolve issues such as delayed pickups, incorrect addre

📌 Retail Logistics (Gurugram)
🏢 Jevika and Joy's World
📍 Gurugram