JD

Customer Coordination & Communication
- To ensure to all customer calls and emails are addressed.
- Ensure Addresal of Sales & Post Sales Queries by CRM Team
- To ensure that all the necessary documentation with respect to execution of agreement is carried out in a timely and accurate manner
- To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments
- Ensure all extra work request/ demand from the customers are full field post required documentation and cost communications.

Effective Customer Database Management
- To ensure regular maintenance of a detailed database of the existing customers. (should include information such as family members, their names, their birth dates, their anniversaries, festivals celebrated by them, etc.)

Customer Delight
- To ensure mailers, gifts, bouquets to the customers on occasions, special events, days and festivals are sent out




- To oversee the execution of customer relationship building events and activities within the assigned budget
- To address customer complaints/ issues gathered during relationship building activities

Collections
- To ensure collection is done as per the payment schedule by maintaining proper follow up with the team.

-To ensure timely updates on projects are given to the customer.
- To ensure that the demand note with relevant documents are sent to customer after project intimation.
- Looking for Candidates can join Immediate or in 15 Days
- Having Valuable Experiance in Managing Customers and Payment Collection.
- Excellent Communication Skills
- Looking for someone who can manage customers in person and on calls and email.

Interested candidates can share their resume on [email protected]

📌 Sr. Executive/Asst.Manager (Mumbai Suburban)
🏢 SEJAL REALTY
📍 Mumbai Suburban