Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Chennai

Experience: 9 - 12 Years

Job Description:
- Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
- Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
- Interface with clients regarding specific job orders, issues, improvements, escalations, etc
- Responsible for generating, maintaining and managing robust relationships with the client and fulfilling client HR ops needs within minimal time
- Able to handle daily activities which include client handling, escalations, deliveries
- Identifying and leading process improvements
- Responsible for teams performance and growth
- Responsible for ensuring up to date process documentation, change management and process & audit compliance




- Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
- Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holde

📌 HR Helpdesk (Bengaluru)
🏢 Capgemini
📍 Bengaluru