Required Qualifications
- Bachelors degree in Information Technology, Computer Science, Engineering, or a related discipline.
- Relevant experience managing Microsoft Dynamics 365 Customer Engagement environments.
- Practical experience with Microsoft Power Platform administration and governance.
- Experience managing multiple Dynamics 365 environments across development, test, UAT, and production.
- Strong understanding of Dynamics 365 solutions, managed and unmanaged customizations, and solution dependencies.
- Experience with deployment tools such as:
- Azure DevOps
- Power Platform pipelines
- PAC CLI
- Solution Packager
- Other approved ALM tools
- Experience with Microsoft Entra ID, security groups, service principals, application users, and role-based access control.
- Understanding of Dynamics 365 integrations, APIs, plugins, workflows, Power Automate, and external systems.
- Experience with incident, change, problem, and release management processes.
- Robust documentation, communication, coordination, and stakeholder management skills.