Endpoint Management:
8+ years in EUS, with at least 3 years in a Lead capacity.
- Core Tools:
Expert-level knowledge of
ManageEngine Endpoint Central
(formerly Desktop Central) and
Nexthink
.
- Platform Mastery:
In-depth administration of both
Windows
(Active Directory/GPO) and
macOS
(JAMF or ManageEngine MDM).
- Packaging:
Proficiency in PowerShell and Bash for automating complex software deployments.
- Security:
Robust understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation).
1. Endpoint Strategy & Governance
- Serve as the
Subject Matter Expert (SME)
for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho).
- Standardize
Operating System Deployment (OSD)
processes, using MDT.
- Define and enforce hardware/software standards across the organization.
2. Engineering & Automation (ManageEngine focus)
- Administration:
Advanced configuration and maintenance of
ManageEngine Endpoint Central
.
- Patch Management:
Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs.
- Software Distribution:
Lead the
Application Packaging
lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal.
- OS Deployment:
Create and maintain "Gold Images" or provisioning profiles for various hardware models.
3. Digital Experience & Analytics (Nexthink focus)
- Utilize
Nexthink
to proactively monitor endpoint health and identify "silent" issues before they impact users.
- Drive
Root Cause Analysis (RCA)
for systemic performance issues using Nexthink’s real-time analytics.
- Design and deploy Nexthink Campaigns to gather employee feedback and automate remediation via Nexthink Remote Actions.
4. Team Leadership & Operations
- Lead a team of EUS engineers, providing technical mentorship and performance management.
- Act as the final escalation point for complex technical issues (L 1.5/L 3 support).
Manage vendor relationships and ensure licensing compliance for