Job Responsibilities
- Serve as offshore lead for load testing and test tool operational support activities.
- Provide technical support for certification, regression, performance, and service validation activities utilizing AT&T-approved; testing platforms.
- Ensure load generation, traffic simulation, performance testing, and automation platforms are available, configured, and operational to support testing demands.
- Perform troubleshooting, triage, and resolution of tool, workplace, infrastructure, and platform issues impacting testing activities.
- Coordinate with testing teams, NF owners, project teams, vendors, lab operations, automation teams, and onshore counterparts to resolve support requests and operational issues.
- Support onboarding, enablement, and adoption of testing tools, automation platforms, and operational processes.
- Monitor tool health, platform performance, capacity utilization, and operational readiness across lab and production environments.
- Manage and prioritize support requests, incidents, defects,



and enhancement activities to ensure timely resolution and service continuity.
- Support software upgrades, patching, deployment, maintenance, and lifecycle management of testing platforms and associated infrastructure.
- Ensure operational procedures, documentation, knowledge articles, and support processes remain current, accurate, and effective.
- Drive automation-first operational practices and identify opportunities to improve efficiency through automation and self-service capabilities.
- Provide status reporting, operational metrics, risk assessments, and escalation management to leadership and stakeholders.
- Support 24x7 operations through follow-the-sun coordination and structured handoffs across three global regions: US, Europe, and India.
- Partner with vendors and internal engineering teams to resolve complex technical issues and improve platform reliability, scalability, and performance.
- Support capacity planning, benchmarki

📌 Sr Specialist System Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru