Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

After Hours Schedule:
- Evening Shift: Sunday -Thursday 3:00 PM - 11:30 PM EDT

This role includes working holidays

Job Summary:

This position is responsible for processing all release of information (ROI) requests in a timely and efficient manner while delivering exceptional customer service.



The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals have access to medical records and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.

E ssential Functions:
- Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards.
- Validates requests and authorizations for medical record releases based on company policy and legal guidelines.
- Performs quality checks on all work to assure accuracy, confidentiality, and correct billing of all released records.
- Maintains equipment in excellent working condition.
- Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns.
- Maintains a clean, skilled appearance and complies with dress code standards.

📌 Sr. ROI Medical Records Specialist (India)
🏢 ShareCare
📍 India