T&T; - Customer - CS&D; - CX - Bengaluru - Manager
- Job requisition ID : 111368
- Location: Bengaluru
- Entity: Deloitte Touche Tohmatsu India LLP

The team

CS&D; is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure solid foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Required Skill Set:

Customer Experience Strategy & Transformation
- Lead CX transformation programs across the customer lifecycle, from strategy through execution.
- Define and implement customer-centric strategies aligned to business objectives and market trends.
- Conduct customer experience assessments and maturity evaluations to identify improvement opportunities.
- Develop CX roadmaps, operating models, governance structures, and measurement frameworks.
Customer Journey Design & Service Design
- Lead the development of end-to-end Customer Journeys (CJs) across key touchpoints and channels.
- Facilitate journey mapping,



service blueprinting, design thinking workshops, and stakeholder alignment sessions.
- Identify pain points, moments of truth, and experience improvement opportunities.
- Translate customer insights into actionable business and digital transformation initiatives.
Digital Transformation
- Support clients in defining and implementing digital transformation strategies.
- Work with cross-functional teams to identify and deploy digital solutions, automation, AI-enabled capabilities, CRM platforms, and omnichannel experiences.
- Develop future-state customer experience ecosystems and technology-enabled operating models.
Client Relationship Management
- Manage end-to-end consulting engagements, including project planning, delivery oversight, stakeholder management, and quality assurance.
- Build trusted advisor relationships with senior client stakeholders.
- Support business development activities, proposal development, a

📌 T&T - Customer - CX - Bengaluru - Manager
🏢 Deloitte
📍 Bengaluru