Role & responsibilities
- Manage the complete day-to-day operations of the restaurant and caf.
- Lead, supervise, and motivate the hospitality and service team.
- Ensure excellent guest service and customer satisfaction.
- Handle guest feedback and complaints professionally.
- Ensure compliance with company SOPs and service standards.
- Monitor staff grooming, punctuality, attendance, discipline, and performance.
- Prepare and manage staff duties and shift schedules.

Preferred candidate profile
- 37+ years of relevant restaurant, caf, hotel, or hospitality experience
- Previous experience in a supervisory or managerial position.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Professional personality and grooming.
- Strong understanding of restaurant and caf operations.
- Excellent customer-service orientation.
- Ability to handle pressure and make sound decisions.
- Robust problem-solving and conflict-management skills.
- High level of ownership, discipline, and accountability.
- Flexibility to work shifts, weekends, and holidays according to business requirements.

Perks and benefits

Free meal

📌 Cafe and Operation manager (New Delhi)
🏢 IK Hospitality Concepts
📍 New Delhi