Job Summary

You are a self-motivated, customer support qualified with strong computer aptitude. You are dedicated to providing outstanding bilingual customer service and eager to learn new technical skills to make a real difference in a growing, international company. You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people.
Location / Work Hours

This is a 3-month contract position working remotely in LATAM for a US company. Shift hours are from 8:00 AM - 4:30 PM BRT. Some infrequent, on-call weekend work may be required.
Essential Job Functions / Responsibilities

As a direct contractor on our collaborative Technical Support Team, you will be the first line of communication in English and either Spanish or Portuguese with our external customers, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.




- Be the first point of contact with external customers over email, chat, and phone.
- Provide support to customers in English and either Spanish or Portuguese by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
- Escalate issues to higher support tiers, as needed.
- Research and answer miscellaneous questions about software capabilities from resellers and end users.
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
- Play a vital role in suggesting improvements to our product.
- Work closely with other departments, including Engineering, IT, QA and Sales.
- Take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
- Above all, provide a World-Class customer experience.
Required Experience, Skills & Abilities
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📌 Bilingual Support Technician I (India)
🏢 Seagull
📍 India