Guest Relations Executive
Job Summary

To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards.
Areas of Responsibility
Financials
- Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.
- Assists the Guest Relations Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.
- Monitors the business of competition hotels in terms of new accounts and rates.
Process
- Conduct show-arounds for in-house as well as external / prospective guests on request of the duty manager.
- Handling guest complaints and concerns in an effective and timely manner and Overseeing VIP guests, arrivals and departures.
- Collect preferences at the time of check-in and feed the same into the system.
- Assist the reception, cashiers and duty managers with front desk operations.




- Follow the First timer Process by welcoming the guest with Indian Traditional welcome (Arti, Tika and Garland), Complete Check In formalities and familiarize the guest with the room for a first-time guest.
- Prepare daily reports that are circulated to all the HODs and all operations departments.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms as pert preferences to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards. Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Ensure we plan guest engagements with guest segments like- Children, Long stayers, Couples, Single ladies, single travellers and create memorable moments
Customer
- Actively seeks information to understand and address guests needs.

📌 Guest Relations Executive (Chennai)
🏢 Taj Safaris
📍 Chennai