- Leads designated production projects to meet or exceed gross margin targets for all assigned projects
- Responsible for directing all production projects to meet or exceed client Service Level Agreements, or other client contractual obligations, for the assigned projects, in support of the Senior Manager
- Manages the maintenance of budgets for all production projects as assigned by the Senior Manager
- Sustains and regularly maintains the production portion of the monthly operations metrics to the DATAMARK executive team.
- Assigns Assistant Managers and Supervisors to projects, including new projects
- Fosters and maintains an excellent customer relationship with DATAMARK customers to enhance customer satisfaction as well as service opportunities.
- Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the back office operations and ensures documentation is current, training materials are up to date and effective,



and production practices are consistent with contractual obligations.
- Reinforces the productivity standards in order to determine best practices in such a way that the financial goals of the projects assigned to them are met
- Accountable for the creation of bonus incentive plans for all production personnel designed to assist in meeting the productivity standards
- Creates and delivers presentations for both clients and executive management that accurately reflect the quality, productivity, and financial performance of assigned projects
- Develops Assistant Managers and Supervisors for promotional opportunities, and evaluates the performance of direct reports
- Assists with hiring and training current staff
- Capable of conducting the work activities of any of the assigned Back Office Assistant Managers when necessary

If interested please share your resume to [email protected]

📌 Walk-in || Looking For Back Office Manager (Thane)
🏢 DATAMARK BPO SERVICE
📍 Thane