Job Description:

As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, skilled demeanour, attention to detail, and a customer-first attitude are essential for success.

1. Front Desk Operations & Client Engagement

* Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.

* Handle walk-in inquiries and manage waiting areas for optimal comfort.

* Manage appointment bookings, cancellations, and rescheduling through internal systems.

* Ensure a positive customer experience throughout the client journey.

* Support client retention efforts through personalized engagement and timely followups.

2. Scheduling & Coordination

* Coordinate treatment schedules with doctors, therapists, and wellness consultants.





* Send timely reminders for therapy appointments and follow-up consultations.

* Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

* Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

* Supervise housekeeping activities to maintain a clean, serene, and functional environment.

* Maintain and track inventory of therapy consumables and center supplies.

* Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

* Answer incoming calls, emails, and messages professionally and promptly.

* Getting testimonials from clients (google reviews, video and text testimonials)

* Address client queries and feedback with empathy and clarity.

* Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

* Guide clients on wellness services, the

📌 Front Office Manager (Sarjapura)
🏢 The Art of Living HR
📍 Sarjapura