Educational QualificationRole & responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries regarding solar products and services.
- Generate and qualify leads for the sales team.
- Schedule site visits, installations, and service appointments.
- Resolve customer complaints and escalate complex issues to the concerned team.
- Maintain accurate customer records in the CRM system.
- Follow up with customers to ensure timely resolution of queries.
- Coordinate with Sales, Service, and Operations teams for issue resolution.
- Achieve individual productivity and quality targets.
- Ensure adherence to organizational processes and customer service standards.

Preferred candidate profile
- Excellent verbal communication skills.
- Strong customer service orientation.
- Active listening and problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work in rotational shifts, if required.
- Positive interpersonal and multitasking skills.
- Experience in using Leadsquare

Educational Qualification
- Graduate in any discipline.
- Candidates with relevant Call Center/BPO experience will be preferred.

📌 Walk-in || Solar Sales Advisor (Gurugram)
🏢 Livpure
📍 Gurugram