Job Title: Senior Expert GES SBS Customer Quality
*Location: Hyderabad, India*

We are hiring a Senior Expert, GES SBS to act as a key Quality Assurance partner for customers and internal stakeholders, ensuring excellence in customer quality support, complaint management, and quality-related inquiries within the food and ingredients industry. This role offers the opportunity to work closely with global customers, cross-functional teams, and quality leaders while driving continuous improvement in customer service and quality processes.

At dsm-firmenich, being a force for valuable is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities
- Serve as the primary quality contact for customers and internal business partners.
- Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time.




- Build and maintain strong customer QA relationships while supporting global and regional key account programs.
- Manage and support complaint handling processes to ensure customer satisfaction and resolution.
- Drive continuous improvement initiatives for customer service, quality processes, and documentation.
- Collaborate with Sales, Marketing, Product Management, Regulatory Affairs, and other functions to support new products, services, and quality-related projects.

We Bring
- A purpose-led, performance-driven work environment.
- Opportunities to lead complex workplace operations and projects.
- A collaborative culture that values innovation and operational excellence.
- Career growth across functions, sites, and global teams.
- Continuous learning and development through structured programs.
- An inclusive, supportive workplace that encourages new ideas.

You bring
- Bachelor's or master’s degr

📌 Senior Expert GES SBS Customer Quality (Hyderabad)
🏢 DSM
📍 Hyderabad