Note: This is a full-time onsite job and needs relocation to Riyadh, KSA.

Purpose of the Role

The Area Coach is responsible for leading and supporting an assigned area of 10–12 restaurants to deliver results against the Annual Operating Plan (AOP) and Balanced Scorecard targets across People & Teams, Customer & Restaurant Excellence, Sales, and Profit. The role partners closely with Restaurant Managers, Operations leadership, support functions, and external partners to drive operational consistency, financial performance, people development, and an exceptional customer experience across all assigned restaurants.

Key Responsibilities
- Lead, coach, and develop Restaurant Managers to achieve business, operational, and people objectives while building cohesive, high-performing teams
- Develop and review restaurant-level annual and monthly business plans aligned with AOP and Balanced Scorecard targets
- Drive sales growth, profitability, and operational excellence across all assigned outlets
- Execute corporate and local marketing initiatives, promotions,



and current product launches to enhance sales and customer experience
- Monitor competitor activity and provide actionable insights to Operations and Marketing teams
- Review and analyze P&L; performance; coach managers on labor optimization, inventory control, margin improvement, and cost management
- Approve operating expenditures within defined guidelines and ensure financial discipline, audits, and controls are in place
- Ensure full compliance with cash handling, safety, security, food quality, and operational procedures
- Monitor operational performance using KPIs and systems such as Pace Setter, One Klick, Aloha, and Crunch Time
- Embed a strong customer-focused and service-driven culture, including the “Customer Mania” mindset, across restaurants
- Analyze customer complaints, identify root causes, and implement sustainable corrective actions to improve customer satisfaction
- Ensure achievement of GES/ROCC and o

📌 Area Coach (Chennai)
🏢 Americana Restaurants
📍 Chennai