Role & responsibilities
Position Summary
The Network & IT Infrastructure Manager owns the availability, performance, and security of the corporate IT backboneincluding networks, servers, end-user devices, and associated services. The role combines hands-on technical depth (Firewall, Security, HP/Aruba/Netgear switching, Microsoft AD & M365), Managing small L1/L2 support team, and tight vendor / contract oversight. Success is measured by high system uptime, secure configurations, quick incident resolution, and well-executed upgrade projectsall communicated clearly to stakeholders.
Key Responsibilities
Core Infrastructure - Administer and harden Active Directory, DNS/DHCP, Group Policy, and identity-related services (incl. Azure AD / Entra, if applicable).
• Manage on-prem and cloud email platforms (Exchange / Microsoft 365), including security, hygiene, and retention.
Network &Security; - Design, deploy, and troubleshoot LAN/WAN, Wi-Fi, and VPN environments built on HP/Aruba switches and access points.
• Operate Palo Alto NGFWs (policies, NAT, App-ID, GlobalProtect,
threat prevention, high-availability).
• Monitor traffic, capacity, and security events; produce actionable reporting and RCA.
Server / Backup /DR - Oversee Windows & Linux virtualised servers (VMware/Hyper-V or similar), storage arrays, and on-prem / cloud backup solutions (Veeam, Commvault, Rubrik, etc.).
• Maintain tested disaster-recovery runbooks and perform scheduled restores.
End-UserComputing - Lead the hardware lifecycle for laptops, desktops,peripherals, and imaging/patch management tools (Intune/SCCM/Jamf).
• Ensure tight SLA-driven support for ~XX internal users.
Team & Vendor Leadership - Mentor a small infra/service-desk team; define KPIs (MTTR, FCR, CSAT) and coach toward improvement.
• Own vendor relationships, contract renewals, and budget tracking for circuits, hardware, and SaaS.
Projects & Continuous Improvement - Scope and deliver network refreshes, Wi-Fi expansions, fir
📌 Deputy Manager/ Assistant Manager (Bhopal)
🏢 Eris
📍 Bhopal