Job Summary

Location: Mumbai

Experience: 0 - 3 years
Job Responsibilities
- Provide accurate and timely responses to our customers via email and/or Social Media platforms
- Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company s policies
- Communicate with internal & external departments to resolve customer queries
- Escalate potential issues to line managers & stakeholders
- Maintain knowledge of team processes and procedures
Required Skills
- High standard of English writing
- Strong analytical skills
- Customer centric approach
- Problem analysis and solving
- Ability to show initiative and be proactive
- Robust planning and organisational skills
Preferred Skills
- Product knowledge would been beneficial but not essential
- Experience in social media platform is preferred

Freshers are also welcome

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