Roles and Responsibilities :
- Manage travel arrangements for clients, ensuring timely and cost-effective solutions.
- Lead a team of travel consultants to achieve operational efficiency and excellent customer service standards.
- Identify areas for process improvement and implement changes to enhance the overall client experience.
- Develop solid relationships with suppliers to negotiate rates and improve contract terms.
Job Requirements :
- 3-5 years' experience in travel management or related field (BPO/Call Centre).
- Strong knowledge of travel operations, including itinerary planning, ticketing, and logistics coordination.
- Excellent team leading skills with ability to motivate and develop staff performance.
- Proven track record of delivering high levels of customer satisfaction through effective communication.