Position Summary: Provide quality assurance and system support for the QA Manager and Center Director.
Responsibilities
- Perform center wide quality assurance activities for A/R to ensure that work efforts are satisfactory of customer requirements in a systematic, reliable fashion, effectively using systems to do so.
- Audit the assigned number of accounts per day following a set schedule.
- Forms will be completed and turned in within required timelines.
- Make recommendations based on assessments that improve production and quality for the insurance reps.
- Ability to multi-task to ensure day-to-day work is complete as well as assigned projects.
- Coordinate QA findings with the QA Manager and appropriate departments, internal or external, and ensure that necessary follow up is done to resolve any negative results.
- Adheres to and supports organizational IT&S; standards, policies, and procedures.
- Adheres to Code of Conduct.
- Performs other duties as assigned.
- Demonstrated analytical, communication and problem solving skills and the ability to act/decide accordingly.




- Ability to collect, and research complex or diverse information.
- Ability to plan, organize and exercise sound judgment.
- Ability to be objective when assessing the work of a co-worker.
- Ability to work as a team, as well as work independently, with minimal supervision.
- Need to be a self-starter with plenty of initiative to bring ideas and suggestions to the QA team in order to improve client satisfaction and department competency.
- Confidentiality is a must.
Education & Experience
- Bachelor's degree or equivalent work experience preferred.
- Minimum 4 years of experience required, preferably in healthcare.
- Relevant education may substitute experience requirement.
Must Have Skills
- Proficient in written and verbal English communication
- Ability to interpret policies and procedures
- Attention to detail
- Experience working with multiple systems
- Ability to work independently and col

📌 Analyst II (Hyderabad)
🏢 HCA Healthcare UK
📍 Hyderabad