Company Description
HRA Groups | IT Consulting Services is a technology-focused organization committed to driving digital transformation and supporting the next generation of tech professionals. The company delivers services across IT solutions, web development, internships, online courses, certification programs, and talent recruitment, helping bridge the gap between learning and industry practice. HRA Groups designs smart, scalable, and secure web solutions while offering hands-on training and real-time project exposure to students and professionals. Its certified programs build strong technical foundations and provide valuable credentials for career growth in IT. With a dedicated recruitment wing, HRA Groups connects skilled tech talent with organizations seeking innovative digital solutions and expertise.

Client: TheCconnects

The Customer Support Executive will be responsible for assisting customers, understanding their concerns, providing timely solutions, and maintaining a positive customer experience. The role requires robust communication, problem-solving, follow-up,



and coordination skills.

Key Roles & Responsibilities

1. Customer Communication
- Respond to customer queries through
phone, email, chat, and other communication channels
.
- Understand customer requirements and concerns clearly.
- Provide accurate and professional information.
- Maintain a polite, helpful, and customer-friendly approach.

2. Issue Resolution
- Identify and understand customer issues.
- Provide appropriate solutions within the defined timelines.
- Escalate complex or technical issues to the concerned team.
- Follow up until the issue is completely resolved.

3. Customer Follow-up
- Regularly follow up with customers regarding pending issues or requests.
- Ensure customers receive timely updates.
- Maintain proper records of conversations and follow-ups.

4. Ticket & Query Management
- Create, update, and close customer support tickets.
- Prioritize queries based on urgency a

📌 Customer Service Specialist (Hyderabad)
🏢 HRA Groups | IT consulting services
📍 Hyderabad