Captain
REPORTS TO : Asst. Restaurant Manager / Restaurant Manager / Restaurant
General manager / Sr. Manager / Manager Operations /General Manager Operations
This is a Supervisory and Administrative position in the organisation.
JOB SUMMARY
Under the general guidance and supervision of the Asst. Restaurant Manager / Restaurant Manager / Restaurant General manager /Sr. Manager / Manager Operations /General Manager Operations / VP Operations and in accordance with the set policies and procedures of the Company, he/she is responsible for the smooth, efficient running of the Restaurants / Outlets and assists in the day to day supervision of team members and manpower scheduling. He / She also officiates in the absence of Restaurant Manager / Restaurant General Manager/ Asst. Restaurant Manager
FUNCTIONAL, SUPERVISORY AND ADMINISTRATIVE DUTIES AND RESPONSIBILITIES:

1. Supervise the functions of the department employees, facilities smooth operations on a daily basis.
2. Ensures clean & secure work environment for team & Customers.
3. 80% time in customers area: ordering,



processing sales &managing; customer concerns.
4. To maintain staff discipline and to ensure their grooming and appearance is as per desired specification.
5. To conduct daily lineups/briefings with all staff and update them about any special events/promotions and targets for the day.
6. Assign the respective sections to the staff in each shift.
7. Takes customer feedback Be conversant with all items on the menu and emphasize on up selling.
8. Attend to all guest queries promptly in a professional manner to ensure 100 % guest satisfaction
9. Maintain inventories of supply items, all crockery, cutlery & glassware and generally assist the outlet manager to minimize costs, spoilages and breakages.
10. To maintain a high standard of personal appearance and hygiene at all times.
11. Ensure minimal integrity issues at the outlets
12. To give the feedback of guest/staff to Restaurant Manager/Assistant Restaurant M

📌 Captain (New Delhi)
🏢 Lite Bite Foods (LBF)
📍 New Delhi