Job Purpose: Monitoring providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing potential customer.
Responsibilities
- Monitor inbound and outbound call responses to assess associates demeanor
- Participate in design of call monitoring formats and quality standards.
- Ensure compliance with the company's quality systems
- Familiarity with CRM Systems
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📌 Team Member Social Media (Mumbai)
🏢 Aditya Birla Insulators
📍 Mumbai
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