Role & responsibilities

Risk Analytics & Reporting
- Develop and maintain dashboards to monitor KRIs such as inventory accuracy, shrinkage, fraud

trends, and control breaches.
- Analyze transactional and operational data to uncover patterns indicating potential loss, inefficiency, or

compliance issues.
- Automate recurring reports and exception alerts using Excel, SQL, Power BI, Tableau, etc.
- Provide data-driven insights for internal audits and investigations.
- Deep-dive into anomalies (e.g., repeated cancellations, COD refunds, complaints, LMD flags).
- Assist auditors by identifying samples based on risk or suspicious activity.

Fraud Detection & Loss Prevention
- Build or enhance rule-based and ML-driven risk models in coordination with Tech and BI teams.
- Track fraud metrics such as payment misuse, return abuse, fake orders, and share weekly updates

with LP teams.
- Identify and address control gaps through exception analysis and trend monitoring.
- Support incident investigations by supplying documentation and insights.

Compliance & Documentation




- Create and maintain process maps, SOPs, and control documentation ensuring completeness and

audit readiness.
- Collaborate with process owners and Ops/Product teams during process design or revisions.
- Maintain a centralized log of process changes with version history, ownership, implementation date,

and rationale.
- Ensure traceability for all changes affecting audits, controls, or LP risks.
- Align documentation with internal policies, FSSAI norms, data privacy regulations, and financial

controls.
- Draft, review, and update internal control policies and compliance checklists.
- Track compliance across units, flag deviations, and generate compliance dashboards and reports.
- Notify internal teams of regulatory or process/documentation changes (e.g., FSSAI, e-comm laws,

taxation).
- Serve as the central coordination point during audits with all documents ready and up to date.

Process Audits & Control

📌 Data Analyst (Bengaluru)
🏢 BigBasket
📍 Bengaluru