Key Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Resolve customer queries and concerns in a timely and efficient manner.
- Provide accurate information regarding products, services, and processes.
- Maintain excellent customer service standards and call quality.
- Document customer interactions and update records accurately.
- Meet individual and team performance targets.
Eligibility Criteria
- Graduates can apply ( 2024 onwards graduate required)
- Looking for freshers only.
- Excellent verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts, including night shifts.
Desired Skills
- Good interpersonal and communication skills.
- Positive attitude and customer-centric approach.
- Ability to work in a fast-paced environment.
- Quick learner with a willingness to adapt.