Description
*Position at Optimas International*
Key Account Manager
Location: Chakan, Pune
Position overview:

We are currently seeking a highly-motivated, driven
Key Account Manager
for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.

If you are looking for a quick paced environment with lots of opportunity for personal and career growth then this is the ideal place for you

Main responsibilities:

The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:
- Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
- Manage customer order books, including initiating and follow-up to resolve issues,



answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
- Communicate effectively with the Supply Chain team and other internal departments
- May prepare and/or present proposals and quotes and recommend product based on customer needs.
- Meet or exceed Customer Service Rep Key Performance Indicators.
- Make critical decisions daily with the ability to develop root cause analysis.
- Collaborate with Operations to meet urgent customer demand and orders.
- Collaborate with Technical Service Department on Quality issues.
- Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.

Key Competencies:

The ideal candidate must have the following competencies:
- Strategic Vision.
- Building organizational capacity.
- Results driven.
- Embrace chang

📌 Key Account Manager (Pune Division)
🏢 Optimas Solutions
📍 Pune Division