Role & responsibilities
- Act as the first point of contact for customers and address their queries professionally.
- Handle customer calls, emails, and service requests on a daily basis.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain customer records and update service details in the system.
- Follow up with customers regarding service status and feedback.
- Escalate unresolved issues to the concerned departments when required.
- Ensure high levels of customer satisfaction through prompt support.
- Prepare and maintain reports related to customer interactions and service requests.
- Support administrative and operational activities as assigned.
- Build and maintain positive relationships with customers.

Preferred candidate profile
- Any Graduate / PUC / Diploma.
- 0-2 years of experience in Customer Support, Customer Service, or Front Office roles.
- Freshers with good communication skills can also apply.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Positive verbal and written communication skills.
- Strong coordination and customer-handling abilities.
- Willing to work from the office location in Nungambakkam-Chennai

📌 Customer Care Officer (Chennai)
🏢 TVS Electronics
📍 Chennai