- own collection performance for the assigned geography and buckets; understand local portfolio characteristics, monitor portfolio movement, and drive resolution and recovery outcomes.
- lead, coach, and develop the collections team; set clear expectations, review productivity and performance, and drive the team towards collection targets.
- manage collection agencis across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.
- own resolution and recovery targets for the assigned portfolio; analyse MIS and key recovery metrics, identify performance gaps, and implement corrective actions to improve outcomes.
- lead the implementation of collection strategies across calling and field operations, including tracing, legal recovery, dual allocation, and other relevant recovery levers.
- ensure adherence to collection processes, RBI guidelines, company policies, and Prefr?s code of conduct; proactively identify and address compliance or process gaps.




- ensure disciplined execution of field operations by tracking input metrics such as visits, on-time visits, allocation, and disposition.
- manage the region in a cost-effective manner and ensure collection costs remain within defined guardrails.
- proactively identify geographical, capacity, agency, and portfolio-level challenges and raise timely red flags.
- work closely with operations, risk, legal, analytics, and strategy teams to resolve dependencies and improve collection outcomes.
- provide feedback and recommendations to central strategy and policy teams based on regional challenges and opportunities.
- play an active role in hiring and developing collection talent for the region and contribute to hiring across other regions as required.

you should apply if you:
- have 10+ years of experience in collections, preferably across unsecured PL portfolios.
- have robust knowledge of the geography being hired for and the loc

📌 regional collection manager bangalore (Bengaluru)
🏢 Infocredit Services
📍 Bengaluru