Job Summary

We're looking for a Senior Customer Success Manager to own our key customer relationships. You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO, and you'll be the single person accountable for how well those customers do on Edmingle - their adoption, their renewals and their growth. This role is built to grow. For someone who demonstrates the judgment and the results on a strategic portfolio, the path into leading the customer success function is a real one.
Responsibilities
- A named portfolio of key accounts, as their single point of accountability at Edmingle
- Retention and renewals on that portfolio, including the revenue retention number against it
- Relationships with founders, CXOs and business heads - understanding the outcome each customer bought, and making sure they get it
- Periodic business reviews that connect platform usage to the customers own results
- Account health: adoption and engagement signals, and acting on risk early
- Escalations on your accounts, end to end, until the customer confirms it's resolved




- Upgrade and expansion opportunities, identified from genuine account understanding
- Structured customer feedback into our product team
- The playbooks for this segment - onboarding, business reviews, health tracking
Requirements
- 4-7 years in B2B SaaS
- Experience owning renewals yourself, not supporting someone else's
- Confidence in commercial conversations with founders and senior stakeholders
- Strong written communication; much of this role is diagnosing and explaining in writing
- The instinct to build structure where little exists, and to write it down
- Comfort working with your own data across product, billing and support tools
- Based in Bengaluru, or willing to relocate
- Good to have: experience in ed-tech, LMS or any product sold to operations owners rather than IT; experience moving customers onto a recent platform

Disclaimer: This job description has been sourced from a pu

📌 Sr. Customer Success Manager (Bengaluru)
🏢 Edmingle
📍 Bengaluru