Department: Front Office
Location: Manor Naldehra, Shimla, Himachal Pradesh
Reporting To: Front Office Manager / General Manager
Employment Type: Full-Time

Position Summary

The Front Office Supervisor will be responsible for supervising the daily operations of the Front Office and ensuring a seamless, skilled, and personalized guest experience. The role involves overseeing front desk associates, managing guest check-ins and check-outs, handling guest queries and complaints, coordinating with other departments, and maintaining high standards of hospitality and service at Manor Naldehra.

Key Responsibilities

1. Front Office Operations
- Supervise the day-to-day functioning of the Front Office and reception area.
- Ensure smooth and efficient guest check-in and check-out procedures.
- Monitor room allocations, arrivals, departures, VIP guests, and special requests.
- Ensure all guest information, reservations, billing details, and records are accurately maintained in the hotel management system.
- Ensure the Front Office area is always well-organized, presentable,



and maintained as per the property's standards.

2. Guest Relations & Service
- Welcome and assist guests in a warm, courteous, and professional manner.
- Handle guest queries, requests, feedback, and complaints promptly and effectively.
- Ensure timely resolution of guest concerns and escalate critical matters to the reporting manager when required.
- Coordinate special arrangements for VIP guests, long-stay guests, and guests with specific requirements.
- Maintain a high level of guest satisfaction throughout their stay.

3. Team Supervision
- Supervise, guide, and support Front Office Associates and other team members.
- Allocate daily duties and ensure proper staffing of shifts.
- Monitor employee grooming, attendance, discipline, and service standards.
- Provide on-the-job training and guidance to new and existing team members.
- Conduct proper shift handovers and ensure all important informatio

📌 Front Office Supervisor (Mashobra)
🏢 Imperial Realty & Developments Private
📍 Mashobra