Job Description For Staff Business Analyst, Blackbaud Luminate
Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs.

This position will be staffed by BB India and will provide support to US-based services staff.

Work Location & Schedule
Work Location:
Sky tech, Financial District, Hyderabad, India

Work Schedule
- This role supports customers and stakeholders primarily during U.S. business hours.
- Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities
- Learn the Luminate Online platform and become expert in its features and functionality
- Perform Luminate Online system configurations for clients,



during implementations or ongoing as part of normal fundraising activities
- Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
- Conduct quality control tests for both standard and custom functionality
- Assist senior Business Analysts as part of services engagements
- Write documentation for internal and client consumption

Qualifications
- Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
- At least 1 year of full-time skilled experience
- Excellent written English
- Comfortable to work in EST hours
- Technical aptitude for learning software applications
- Basic understanding HTML, CSS, Javascript – but no need to be a developer.
- Must be self-motivated and able to learn and work independently
- Ability to multitask on concurrent projects, and deliver work on time on deadlines a

📌 Business Analyst (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad