Job Purpose

Plan, execute, install, maintain & ensure high up time of all PCs, Laptops, Servers, Printers, Scanners, Video Conferencing equipment, LAN / WAN and installed software.

Enforce compliance adherence w.r.t IT / Info security processes & policies.

Job Context & Major Challenges

Job Context:

IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.

Major Challenges
- Managing high uptime of WAN link thru service provider for which dependency is with third party
- Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
- Controlling unauthorised software installations
- Induce user to adopt best IT practices & work in secured manner link

KRA 1: IT Infrastructure Planning & Operations Management

Supporting Actions:
- Implement preventive maintenance schedules to ensure optimum performance of IT infrastructure.
- Ensure closure of IT service requests within agreed SLAs.




- Coordinate with internal teams and external vendors to maintain IT system availability.
- Maintain and update the Information Asset Register.
- Support physical verification of IT assets in coordination with Accounts.
- Generate MIS reports and support budget preparation.
- Assist in capacity planning and resource optimization.
- Support cost control initiatives and WCM implementation activities.

KRA 2: Hardware, Software, Network & Application Support

Supporting Actions:
- Monitor SCCM, antivirus status, network performance, and service calls on a daily basis.
- Administer servers, databases, and business applications.
- Ensure timely maintenance of in-house software and hardware systems.
- Maintain 100% backup and restoration readiness for critical data.
- Regularly update and maintain the local intranet portal.
- Coordinate with AMC vendors to ensure maximum uptime of IT assets.
- Ensure software license compli

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