Position: Receptionist
Industry: Ematrix Consultancy Engineer Pvt Ltd
Experience: Minimum 1 year of relevant experience
Location: 719, 21st Main Road, JP Nagar 2nd Phase, Near film actor Ambarish House, Bangalore-560078
Employment Type: Full time
Job Summary
We are looking for a professional, friendly, and well-presented Receptionist with at least 1 year of experience in a hotel or hospitality environment. The candidate will be responsible for welcoming guests, handling calls and enquiries, coordinating with hotel staff, maintaining reception records, and ensuring a smooth and pleasant experience for all guests.
Key Responsibilities
1. Front Desk Management
- Welcome and greet guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures.
- Attend to guest enquiries and provide accurate information.
- Manage the reception desk and ensure it is clean and organized.
- Maintain visitor and guest records properly.
2. Customer Service
- Communicate professionally with guests and understand their requirements.
- Handle guest complaints and requests politely and efficiently.
- Coordinate with housekeeping, restaurant, and other departments to resolve guest requirements.
- Ensure guests receive prompt and satisfactory service.
3. Telephone & Communication
- Answer incoming calls professionally and transfer calls to the appropriate department.
- Handle customer enquiries through phone and other communication channels.
- Take and convey messages accurately.
- Maintain professional communication with guests, staff, and management.
4. Records & Administrative Work
- Maintain guest records, bookings, and reception-related documents.
- Update daily reports and records as required.
- Handle basic computer and data-entry work.
- Maintain proper documentation of check-ins, check-outs, payments, and guest requests.
- Coordinate with the accounts/cashier team whenever required.