Job Description

Technical Service Engineer - SolarEdge Technologies - Bengaluru Area, India

Location: Bangalore, India.

Reporting to: Service Manager - India

Responsibilities
- Answer inbound calls and e-mails from customers and help them troubleshoot resolve customer complaints.
- Provide updates to knowledge database used by other technical support representatives with current troubleshooting information.
- Remote troubleshooting of solar inverter and monitoring products.
- Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
- Manage the monitoring database of customer installations.
- Document all activity in database and software platforms.
- Create layouts on the monitoring site at customer s request.
- Manage spares inventory.
- Create custom reports.

Job Requirements
- Engineering or technical qualification in electrical and electronics a must.
- At least two years of experience in qualified customer service and in technical helpline or remote support.




- Basic understanding of IP network technology would be advantageous.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Outstanding verbal and written communications skills in English. Other regional languages is an advantage.
- Ability to multitask in a very fast-paced environment.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.

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