Company: Assistara Global Service Ltd.
Location: Sector 136, Noida
Process: US Market – PPC / Inbound Sales
Industry: Technical Sales / IT Products
Employment Type: Full-Time
Job Summary
Assistara Global Service Ltd. is looking for an experienced Technical Sales Executive to handle inbound PPC-generated calls from customers in the US market. The candidate will be responsible for understanding customer requirements, diagnosing basic technical issues, recommending appropriate products or solutions, and converting sales opportunities.
The role will primarily focus on Printers, Printer Accessories, Antivirus and other related technical products/services.
Key Responsibilities
- Handle inbound PPC calls from US customers and convert qualified leads into sales.
- Understand customer requirements and recommend suitable printers, printer-related products, antivirus and security solutions.
- Demonstrate strong product knowledge and explain technical features, advantages, compatibility and pricing to customers.
- Assist customers with basic troubleshooting related to printers, connectivity, installation and common technical issues.
- Identify customer requirements and recommend upgrades, add-ons, accessories and relevant protection solutions.
- Perform upselling and cross-selling of printers, antivirus and associated technical products.
- Maintain a consultative approach while handling customers and ensure a positive customer experience.
- Achieve assigned sales, conversion, revenue and quality targets.
- Accurately document customer interactions, sales and follow-ups in the CRM/system.
- Follow US customer-service standards, sales processes and compliance requirements.
Required Technical Knowledge
The candidate must have hands-on working knowledge of:
Printers
- Inkjet and laser printers
- Printer installation and configuration
- Wired and wireless printer connectivity
- Printer drivers and software
- Basic printer troubleshoo